Office Policies | Obstetricians & Gynecologists, PC

At Obstetricians & Gynecologists, PC, we are committed to providing high-quality, efficient care for patients in Central Nebraska. The following office policies help ensure a smooth experience for every patient.

Contacting Our Office

Your call will be answered by our office staff during regular business hours.

For after-hours or weekend emergencies, please call (402) 462-8566 to reach a physician. If a provider is unavailable, our answering service will contact the on-call physician or nurse midwife.

Important Guidelines

• Please make all calls yourself to protect your privacy and ensure accurate communication
• Provide detailed information when scheduling appointments so we can allow adequate time
• Non-urgent requests (prescriptions, scheduling, insurance) are handled during business hours only
  

Medical Questions & Calls

• Calls may be handled by a nurse or medical assistant as part of our care team
• Messages are returned as quickly as possible
• Extended conversations with a physician typically require an office visit

Prescription Refills

Please contact your pharmacy first and ask them to send a refill request to our office. Many refills can be completed electronically.

Office Hours & Appointments

Office Hours

Monday – Friday: 8:30 AM – 5:30 PM

Appointments are required.

Appointment Policies

• Please cancel appointments as early as possible if you are unable to attend
• Patients arriving more than 20 minutes late may need to reschedule
• Check in at the reception desk upon arrival

We strive to stay on schedule, but delays may occur due to:

• Deliveries
• Surgical emergencies
• Urgent patient needs

If delays are anticipated, we will do our best to notify you in advance.

Scheduling Notes

• Patients may not always be seen in order of arrival
• Some appointments require shorter visit times and may be scheduled accordingly
• If traveling a distance, we recommend calling ahead to confirm schedule timing

Preparing for Your Appointment

To help us provide the best care:

Be prepared to discuss your medical history and current concerns

Bring the dates of your last two menstrual cycles

Avoid douching for at least 48 hours before your appointment, as it may affect exam results

Emergencies

Emergencies always take priority.

Call immediately if you experience:

• Heavy bleeding
• Severe pain
• Any urgent or concerning symptoms

If an emergency occurs while you are in the office, there may be delays. We appreciate your understanding, as we would provide the same immediate care to you in a similar situation.

Children Accompanying Patients

To protect patients—especially those who are post-surgical or immunocompromised—we ask that you do not bring children to your appointment when possible.

Additional Guidelines

• Children may accompany you for ultrasound visits during pregnancy
• We recommend another adult supervise children during your exam
• Newborns are welcome up to 8 weeks of age

Due to limited space, additional seating is available in the Hastings office atrium for family members or guests.

Payment & Insurance

As a courtesy, we will file claims with your insurance provider.

• Insurance card(s) at every visit

Payment Policies

• Co-pays, deductibles, and outstanding balances are due at the time of service
• Self-pay patients are expected to pay in full at the time of visit

Accepted Payment Methods

• Visa
• MasterCard
• Discover



If you have questions about payment options, our patient accounts team is available to assist you.

Surgical & Obstetrical Care Billing

If you are planning surgery or obstetrical care:



• A financial consultation may be scheduled
• Fees, insurance processing, and payment policies will be reviewed

While we assist with insurance claims, coverage is determined by your insurance provider, and patients are responsible for any remaining balance.

Questions About Office Policies?

If you have any questions about our office policies or need assistance, please contact Obstetricians & Gynecologists, PC.